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Delivery Information

Updated 08/11/2019

Packaging

Let’s be honest, packaging is a real problem with online ordering. We get that, and do not want to contribute to the problem. We work to avoid this with sustainable packaging. That means using alternatives to plastic where possible. We wrap things in tissue paper, and use wood wool for packaging. Both of these items are widely recycled by local councils. Where possible, rip off any plastic or printed labels that may not be recyclable. In some cases, particularly to preserve quality we may need to use plastic packaging. This will also be widely recyclable with local councils.  For our sanity, for your environment, and for future generations, please do you best to recycle and reuse all packaging.

Shipping to the UK

We aim to keep things seriously simple at The Penseth Company and our packaging and shipping options reflect that. There are two options available during checkout. They are; Standard, and 48 Hour Tracked. It is also possible to gain free shipping with certain products, as part of promos and for Club Members. More information on the delivery options are available below.

Standard – Royal Mail

Our normal service that delivers in around 3 -5 days, and costs £3.99. It is the default option for every order online. Items are dispatched in 1-2 working days after orders are confirmed.

Will deliver to across the United Kingdom including; Northern Ireland, Highlands, Isles, and Channel Islands.

You will receive notification via email when your order has been dispatched.

48 Hour Express – Royal Mail

This is our express service that delivers items up to 48 hours after order confirmation. Your delivery will need to be signed for.  It costs £8.99

Will deliver to across the United Kingdom including; Northern Ireland, Highlands, Isles, and Channel Islands.

You will receive notification via email when your order has been dispatched.

Other couriers

In some cases, we may use other couriers to ship your items that is different from those mentioned above.  The main reason for this is environmental. If we can reduce our environmental impact by using alternative couriers (that provide the same expected service) this is something we will do.

Free Delivery

This option is available on all Club membership orders. Plus, certain Club Membership include free delivery as part of the benefit package. Candle Club includes free delivery on all orders and the standard tracked service is the one that is used. We may sometimes run promotions on certain items that include free delivery, provide free delivery coupon codes, and other promotions might include this option.

Special FREE Shipping on orders over £30

Shipping to Europe

We offer shipping to a wide range of European countries. The price quoted below represents a 2kg box.

Country StandardTracked
Poland £12 £18
Ireland £12 £18
France £12 £18
Germany £12 £18
Netherlands £12 £18
Belgium £12 £18
Spain £12 £18
Austria £12 £18
Denmark £12 £18
Slovak Republic £12 £18
Sweden £12 £18
Portugal £12 £18
Malta £12 £18
Italy £12 £18
Croatia £12 £18
Hungary £12 £18
Greece £12 £18
Romania £12 £18

Shipping to USA

Cost: £20 up to 2kg

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