Privacy Policy

Last Updated: 22/02/2020

This privacy policy applies between you, the User of this Website and The Penseth Company Limited, the owner and provider of this Website. The Penseth Company Limited takes the privacy of your information very seriously. This privacy policy applies to our use of any and all Data collected by us or provided by you in relation to your use of the Website.

This privacy policy should be read alongside, and in addition to, our Terms and Conditions, which can be found at:

Please read this privacy policy carefully

Who we are

The Penseth Company is a manufacturer and seller of Candles and other wellness products. Our website address is:

What personal data we collect and why we collect it

Comments & Reviews

When visitors leave a comment or reviews on the site, we collect the data shown in the form, and also the visitor’s IP address and browser user agent string to help spam detection.


If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms

We use several contact forms to collect a range of information. This information is used to answer questions you have. This information may be shared with third parties to help us provide you with the best answer.


If you leave a comment or review on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment or review. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you have been referred to our website via an affiliate link we will also store a cookie to identify the affiliate that referred you. If multiple affiliates have referred you, we will also store a referral history cookie to track the different affiliates that have referred you.

We also store cookies to help us understand how you interact with our site, the pages you view, the items you click or hover over, and additional location and device data.

Embedded content from other websites

Articles and products on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.


We use analytics to track usage of our website. This helps us improve our website to give visitors the best possible experience. We store a cookie that tracks the pages you visit, and various information about the device, location, and software you use to browse our website.

Order Details

When placing an order on our site, we will collect some or all of the following information;

– name

– gender;

– contact Information such as email addresses and telephone numbers;

– demographic information such as postcode, preferences and interests;

– financial information such as credit / debit card numbers;

– IP address (automatically collected);

– web browser type and version (automatically collected);

– operating system (automatically collected);

– a list of URLs starting with a referring site, your activity on this Website, and the site you exit to (automatically collected);

Who we share your data with

We will share your data with partners that help us provide services and products to you. This includes our suppliers, affiliates, delivery partners, payment gateway operators, and marketing partners. In some cases this will involve transferring your data outside the United Kingdom and European Union.

Where necessary, we will also share your data with relevant law enforcement agencies. We will only share your data in this circumstance, where the law requires.

How long we retain your data

If you leave a comment or review, the comment or review and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comment or reviews automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile, plus product and order information and searches. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comment or review, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Your data is stored in the United Kingdom and European Union. In rare cases we may also transfer your data to the United States. We will only send your data to locations and partners we have confidence will secure and protect that data.

Your contact information

We store your contact information and will use it to provide products and services to you. We may also share it with our marketing partners if you have given us permission to do so.

How we protect your data

We use SSL encryption to store the information you transmit to us. We use further security to store your contact information. We do not store your personal credit or debit card information.

What data breach procedures we have in place

Technical and organisational measures include measures to deal with any suspected data breach. If you suspect any misuse or loss or unauthorised access to your Data, please let us know immediately by contacting us via the contact page

If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit Get Safe Online is supported by HM Government and leading businesses.

Who we receive your data from

We will receive Data about you from the following publicly available third party sources:

  • Facebook
  • Twitter
  • Google

Transfers outside the European Economic Area

Data which we collect from you may be stored and processed in and transferred to countries outside of the European Economic Area (EEA). For example, this could occur if our servers are located in a country outside the EEA or one of our service providers is situated in a country outside the EEA. We will only transfer Data outside the EEA where it is compliant with data protection legislation and the means of transfer provides adequate safeguards in relation to your data, eg by way of data transfer agreement, incorporating the current standard contractual clauses adopted by the European Commission, or by signing up to the EU-US Privacy Shield Framework, in the event that the organisation in receipt of the Data is based in the United States of America. To ensure that your Data receives an adequate level of protection, we have put in place appropriate safeguards and procedures with the third parties we share your Data with. This ensures your Data is treated by those third parties in a way that is consistent with the Data Protection Laws.

Changes of business ownership and control

The Penseth Company Limited may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of The Penseth Company Limited. Data provided by Users will, where it is relevant to any part of our business so transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this privacy policy, be permitted to use the Data for the purposes for which it was originally supplied to us. We may also disclose Data to a prospective purchaser of our business or any part of it.

In the above instances, we will take steps with the aim of ensuring your privacy is protected.

Changes to this privacy policy

The Penseth Company Limited reserves the right to change this privacy policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Website and you are deemed to have accepted the terms of the privacy policy on your first use of the Website following the alterations.You may contact The Penseth Company Limited via the Contact page on our website

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